Community Support Manager - Los Angeles

Los Angeles, California, United States · Community Support

Description

Welcome to Depop. We are the social marketplace where over 14M people come to buy, sell and discover unique items. We're on a mission to transform fashion by empowering the next generation of creative entrepreneurs.

With headquarters in London, spaces in LA and New York, we have a team of more than 100 people dedicated to enhancing and developing the Depop experience for our global communities. And we’re just getting started.

We’re looking for a Community Support Manager based in Los Angeles to lead and manage a core team of 10 support agents in the UK and US. The aim is to continue delivering the highest quality service to our Depop user community.


Each day, our Community Support team protects Depop and its users by mediating disputes, investigating fraud, answering any queries and educating its thriving community.

Reporting to the Head of Community Support you will have the opportunity to utilise and develop your team management skills within a hard-working and dynamic environment.

Depop are proud to have one of the most loyal and engaged communities in the digital world, so we’re looking for someone who shares our passion for delivering the best experience any user could ask for.


Responsibilities

Requirements


The Must - haves

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